There’s been some confusion as of late via emails and comments on other blogs about YALB that I would like to “dumb down” linux to try to reach the masses. I’d like to take a little time to clarify exactly what I think of the Linux Desktop and the directions it is taking.
I’ve worked in quite a few different IT jobs the past 8 years. My current job allows me to work with many diverse individuals and technology. Diverse backgrounds, diverse ethnicities, diverse cultures, and diverse experience. Whenever the main business system can’t do what the users’ want it to do, they call me. Whenever they need information from that antiquated database (runs on AIX…not current) they call me. However, since we have a small staff being a small agency, I also get to answer some helpdesk calls. The odd part is, I like answering helpdesk calls. Why? Because it tells you more about the users and allows you to help them better. It also gives you a pulse for your users…something to measure them against.
Having done this for quite some time now, I can honestly say that if we rolled out Linux desktops tomorrow to these people in my agency our productivity would be seriously inhibited (for a while…until everyone got used to things). This is despite the standard business system running via telnet to an AIX Box. It’s not because of Linux…but rather because of the people. See, Linux is ready for the average power user…someone who went to college, graduated, and now works happily in department X of your business or someone who went to high school in the last 5-10 years (depending on where you grew up of course…we didn’t even have a computer at my school and I graduated in the early nineties)…and people all agree that government should be pushing Linux first and foremost. Since my current job is for a state agency, one would figure we’d be looking into FOSS, but this isn’t the case. The average power user isn’t the majority in this goverment agency and I’m sure it isn’t in many government agencies so we continue to look to MS for all solutions because they are the defacto standard.